Returns & Refunds

You are welcome to return any unwanted items to us (providing they are unused and in their original packaging) within 30 days of receipt. Returns that do not meet our policy* will not be accepted and will be sent back to customer.

*Items returned in non-saleable condition such as -

Unsealed
Swatched/Used (with exception of damaged or faulty items)
Relabelled
Refiled
Pierced
Partially missing items

Card refunds may take up to 10 business days to complete depending on the bank’s processing time. This can vary greatly between card issuers, and we are unable to influence this. PayPal refunds are available immediately.

If you have a complaint or concern with service received or a product purchased, please contact us on hello@orrache.com and we'll do our best to help.

SUBMIT A RETURN

A member of our team will contact you after completing the form.