Terms & Conditions

Introduction

Welcome to Orrache (the "Website"). This Website is operated by Gelebo BV. Throughout the site, the terms “we”, “us” and “our” refer to Gelebo BV. Gelebo BV offers this Website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms and Conditions carefully before accessing or using our Website. By accessing or using any part of the site, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

Products and Services

We sell skincare products (the "Products"). Our Products are available exclusively online through the Website. These Products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

Prices and Currencies

All prices listed on the Website are in Euros (EUR) and are inclusive of any applicable Value Added Tax (VAT) unless otherwise stated. We reserve the right to change prices at any time without prior notice.

• Pricing Accuracy: While we strive to ensure that all prices on our Website are accurate, errors may occur. If we discover an error in the price of any products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
• Currency Conversion: If you are accessing the Website from a country that uses a different currency, please note that your bank or credit card provider may charge you for currency conversion or other related fees.

Payment Terms

Customers can only pay using debit or credit cards through Shopify Payments. There is a 30-day return window for unopened and unused products. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. For more details, please review our Return Policy.

Shipping Policy

We offer free international shipping to all EU countries. Orders are typically delivered within 3-6 business days. Please note that delivery times are estimated and not guaranteed. We are not responsible for delays caused by customs or other factors beyond our control.

Placing an Order

To place an order on our Website, follow these steps:

1. Browse Products: Select the products you wish to purchase by browsing our catalog.
2. Add to Cart: Click on the product you want and then click "Add to Cart."
3. Review Cart: Once you have added all desired products, click on the cart icon to review your selected items.
4. Checkout: Click "Checkout" to proceed. You will be prompted to enter your shipping and payment information.
5. Enter Information: Fill in your shipping address and payment details. Ensure all information is accurate.
6. Confirm Order: Review your order details and click "Place Order" to confirm your purchase.
7. Order Confirmation: You will receive an order confirmation email with the details of your purchase.

Please note that we do not use customer accounts. Each order is processed as a guest checkout.

User Responsibilities

By agreeing to these Terms and Conditions, you represent that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Privacy Policy

Your submission of personal information through the store is governed by our Privacy Policy. For more details, please review our Privacy Policy.

Intellectual Property

All content included on the Website, such as text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of Gelebo BV or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Gelebo BV, with copyright authorship for this collection by Gelebo BV, and protected by international copyright laws.

Prohibited Activities

In addition to other prohibitions as set forth in the Terms and Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Limitation of Liability

Gelebo BV does not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Gelebo BV, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Governing Law

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium.

Changes to the Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates 

and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to our Website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

User Agreement

By using the Website and placing an order, you agree to be bound by these Terms and Conditions.

Dispute Resolution

Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Belgium. We prefer to resolve any complaints or disputes through amicable negotiations, so please contact us first to discuss any issues.

Contact Information

Questions about the Terms and Conditions should be sent to us at hello@orrache.com.