Shipping

Here’s everything you need to know about our shipping policy:

FREE SHIPPING IN THE EU

Enjoy the convenience of free shipping on all orders, no matter where you are in Europe. We believe in making your shopping experience as smooth and cost-effective as possible.

 

DELIVERY TIME

We strive to process and ship your order as quickly as possible. Here’s what you can expect:

  • Processing Time: Orders are typically processed within 1-2 business days.

  • Delivery Time: Once processed, your order will be delivered within 5-7 business days, depending on your location.

 

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your order’s journey from our warehouse to your doorstep.

 

PACKAGING

We take great care in packaging your skincare products to ensure they arrive in perfect condition. All orders are carefully packed to prevent any damage during transit.

 

ADRESS ACCURACY

To ensure timely delivery, please make sure to provide accurate and complete shipping information when placing your order. If you realize there is an error in your shipping address after placing your order, please contact our customer service team immediately.

 

CUSTOMER SERVICE

Our customer service team is here to assist you with any questions or concerns you may have regarding your order. Please feel free to reach out to us at hello@orrache.com. We are available Monday to Friday, 9 AM to 6 PM (CET).

 

PAYMENT

- CREDIT CARD

If you decide to pay by credit card (Visa, MasterCard or American Express), you will first be asked to enter your personal information and credit card number on a form. These will then be transmitted to the payment processor via a secure connection. The bank checks the transaction data as well as your line of credit within seconds and transmits the results of the check to the seller. If the results are positive, the agreed amount is charged to your credit card.

 

- REIMBURSEMENT

We will credit you with the return amount as quickly as possible after receiving your return shipment.